The Post Service Officer completes the referral form at local Post. Be very careful to print the Veterans name, address and phone number clearly as this is the contact information that the Certified Service Officer needs to be able to read in order to properly contact your veteran. The referral form is then sent [...] The Department of Veterans Affairs is moving a step closer to fixing a disability claims system that for years has taken in more claims than are processed. The department is about to rollout nationally a new automated Veterans Benefit Management System to make claims determinations faster and more accurate. In 2009, VA produced 900,000 claims [...] 1. The Post Service Officer completes the referral form at local Post. The referral form is then sent to the Dept. Service Officers in St. Louis. They then call the Veteran to qualify the Veteran and prepare VA Forms needed to file a claim. We encourage the referring Veteran to follow up on the status [...]