VA Claims Update

The Department of Veterans Affairs is moving a step closer to fixing a disability claims system that for years has taken in more claims than are processed. The department is about to rollout nationally a new automated Veterans Benefit Management System to make claims determinations faster and more accurate. In 2009, VA produced 900,000 claims decisions, but took in 1 million new claims. VA increased its claims decisions to 1 million in both 2010 and 2011, but then took in 1.2 million and 1.3 million new claims, respectively. The new automated system will be launched in 16 of the VA’s 56 regional offices this fall to complement ongoing manual efforts, with the rest of the ROs brought onboard by 2014. VA’s intent is to have no claim older than 125 days, and for every rating decision to be 98 percent accurate. Read more at


This information submitted by PR Chairman Bob Wonnell

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